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FAQ
Q: Do you have a minimum order size?
A: We encourage a minimum order of $500. All orders under $450 will incur a flat fee of $50. Any order between $450 and $500 will only be charged the difference needed to reach the $500 minimum. Please note that there are no minimum order fees for orders of $500 and above.
Q: What is your lead time?
A: Orders are manufactured on demand and shipped within 3 weeks or less of confirmation. For rush orders, where the product is needed earlier, please indicate a "must have by date" at the time of order placement. We will do our best to accommodate all specific timing requests.
Q: How do I place an order?
A: You can place your order in several ways, including a) directly through our website, b) by email to orders@wendoverart.com, c) by calling our toll-free number (800) 327-1065, or d) by fax at (727) 573-1130. Your territory Sales Representative is always happy to assist you if you wish to place an order. Orders are acknowledged via email within two business days after being placed. If your order has not been acknowledged within that timeframe, please contact us to confirm its receipt. Be sure to check your order acknowledgments carefully for quantities, pricing, shipping address, estimated ship date, and any special instructions you provided with your order. Additionally, please submit your current resale tax certificate along with your order.
Q: What is your freight program?
A: Our freight program is structured around zones and order amounts, with charges applicable to commercial addresses equipped with a loading dock. Please be aware that deliveries to residential addresses incur an additional fee of $85. If you need liftgate services, an extra charge of $65 will apply. All freight is shipped FOB Largo, FL. For further information, white glove service, or any specific inquiries, please contact us at info@wendoverart.com.
Q: How do you ship your product?
A: All items are packaged to ensure safe shipping to their destination. Unless specific instructions are provided during order placement, our shipping department will exercise their best judgment in selecting a freight carrier. Please note, at the time of your order, if you require any special services such as a lift gate, residential delivery, a “must have by” date, 24-hour notification, etc., or if you have specific receiving days or times.
Depending on the size of the order and the dimensions of the pictures, orders will either be boxed and palletized for shipment via a common carrier (on pallets) or through FedEx/UPS. If it makes economic sense and the size of each ordered item does not exceed an outward dimension of 30” x 30”, Wendover will ship your order via FedEx/UPS.
Q: Do you do business internationally?
A: Wendover can service all international accounts. A 50% deposit is required at the time of order placement for established international accounts, with the balance due before shipment. For new international accounts, payment must be made in full at the time of order placement. All of the Company’s products comply with NAFTA, so please inform us if you need a commercial invoice and a certificate of origin included with your shipment. International shipments are FOB Largo, Florida. If you require any special services such as international forwarding or crating, please communicate this at the time of order placement. Additionally, if you are in Canada or Mexico and we are shipping your order directly to you, please provide your customs broker's company name and phone number when placing your order.
Q: What are your payment terms?
A: All products are custom-made after payment terms have been approved. Orders will not proceed to production until payment arrangements are confirmed and finalized. A Tax ID Number is necessary for all new accounts. We accept American Express, Visa, MasterCard, and Discover. Established domestic accounts may apply for net 30-day terms, subject to credit approval. These terms can be revoked at any time at the Company’s discretion.
Q: Can I change the designs on your product?
A: We can change the frame, mat, and size in most cases. Some restrictions may apply based on the image and frame choice. Examples include the selection of a very small frame on a large piece of art, where the frame is not strong enough to hold the weight of a larger piece or an instance where an image’s resolution will not allow a quality result at a larger size.
For any required changes, please email Quotes.Residential@wendoverart.com with your specific changes, and we will respond with a quote or suggestions if the piece does not work with the requested changes.
Q: What is your return policy?
A: We guarantee the quality of our work and ensure delivery that is accurate, timely, and intact. If we make a mistake, we will fix it. You can rely on Wendover Art Group to creatively and thoughtfully meet your needs with industry-leading standards for product depth, breadth, and quality, along with world-class customer support and care.