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FAQ
Q: Do you have a minimum order size?
A: There is no minimum order requirement. However, we offer a stocking dealer program that can help reduce your costs if you meet the specified minimum order quantity.
Q: What is your lead time?
A: Our standard product lead time is 4 to 6 weeks, while the lead time for custom design orders is 6 to 8 weeks.
Q: How do I place an order?
A: You can place your order in several ways, including a) directly through our website, b) by email to info@lowcountryoriginals.com or c) through a participating retail lighting store. Your territory Sales Representative is always happy to assist you if you wish to place an order. Orders are acknowledged via email within two business days after being placed. If your order has not been acknowledged within that timeframe, please contact us to confirm its receipt. Be sure to check your order acknowledgments carefully for quantities, pricing, shipping address, estimated ship date, and any special instructions you provided with your order. Additionally, please submit your current resale tax certificate along with your order.
Q: What is your freight program?
A: Contact Lowcountry Originals at info@lowcountryoriginals.com or your local sales representative for information regarding our freight program
Q: How do you ship your product?
A: We ship based on the size of the product. Your order can be shipped via FedEx Ground, UPS, or LTL Freight (pallet boxes and crates).
Q: Can I change the designs on your product?
A: Absolutely! We welcome customization requests for most of our products. To help us assess your request, please provide a detailed description or diagram of your desired customization. This will enable us to determine if it’s feasible for us to create it for you.